Marketing, Advertising, Psychology
by Steffan Lozniak,
Goliath-SilverCensus Intern
Each and every one of us encounters marketing every day, and is well aware as to what it is. We see advertisements on TV, in the newspaper, on billboards, and on banners in the sky! But did you know that there is marketing that goes on even between you and I? Did you know that when you talk to that friend of yours, that you are both in the process of marketing? You are in the process of marketing yourself.
Intrapersonal communication, friendships forming, relationships, opinions, judgments, being judged, are all ways we affect and in a way, manipulate each other. It really is insane when you think deeply about what communication actually is. Let’s break this down a little bit further to get the grasp of, life as we know it.
The first encounter: This is where two people run into each other, see each other, talk to each other, hear one another, hear OF another, and where a first impression gets formed. We all know the power of a first impression, and how much influence it holds on the rest of the relationship, which is why we usually try our best to make a good first impression. At this stage, we play both the marketer and the customer as we try to advertise ourselves to be the best product we have to offer, and at the same time, we are judging the product placed in front of us. We judge everything about that product… How it looks, smells, sounds, and if it is interesting at all. Towards the end of this article, I will get into “making the product” and I feel that will be the most important thing I will talk about.
Forming the relationship: After the initial judgments are passed, if both parties decide they are satisfied with the products offered, a relationship can be formed. This relationship may be one of an acquaintance, friendship, a sexual relationship, one in which one party is using the other, one of common interests, or one of many other kinds of relationships. The general goal of the relationship from the perspective of both parties is, mutual gain. Problems that occur here include the gain being not balanced and the most common problem… One party being unsure of what it is they actually want, or are trying to gain, causing them to think they are getting nothing, but yet being unwilling to leave the relationship. This happens a lot with people who are actually addicted to abuse and stay for the abuse, though think they are the victim and that the relationship is worthless yet are unwilling to leave. (This is not ALWAYS the case in an abusive relationship, there are other factors. Like wanting to help/save the abuser). At this stage, it is still usually pretty easy to break apart from the relationship.
Continuing the relationship: Once two people form a good relationship, the type of marketing changes quite a bit. You are no longer trying to pick up a “new customer”, but are now in the process of maintaining the relationship. At this stage, oftentimes the gimmick is dropped. The gimmick is the main front that is put up in the first stage that is used to pick up “new customers”. It’s true that some people do not have a gimmick at all, and this is the best way to be! Again, I will talk about this in a little bit. At this stage in the relationship, it becomes harder for the relationship to break as the parties involved start to cement their perception of the other person in their mind. Here is where the problems I discussed in the second phase can really get out of hand, as they can be completely denied if they go against the cemented idea of the opposing party.
MAKING THE PRODUCT: This is where it all ties together. I talk a lot about people and their relationships above, and I treat them oftentimes like non living products. I do this purposefully so that it is easier to see how closely connected relationships between people are with relationships between customers and a business. What I am about to say applies to both businesses and people alike.
DO NOT TRY AND ADVERTISE A PRODUCT THAT YOU ARE NOT OFFERING!!! NO MATTER HOW APPEALING THE OTHER PARTY MAY BE!
This is one of the biggest problems we have today, both with people, and with businesses, though in truth it is getting much better.
First to continue on the train of thought as of with people: If you try to change yourself to appease the other party, you are more than likely going to end up unhappy in the relationship… either because you don’t like the change you made, or because you won’t be able to hold onto the false image, and they won’t be happy when they see the real you.
People are often way too concerned with trying to shape themselves in order to “fit in”. But what they don’t understand is that by just being yourself, you are automatically weeding out those “bad fits”. By putting up the real product, you are only going to get takers that actually want what is being offered, or people that are trying to put up a false image themselves to get it.
Being a smart businessman and advertising the real product is only step one. Step two is being a smart consumer, and making sure the product being offered is what they say it appears. Though this second task seems to be the more difficult one, let’s not forget how appealing it is to be liked, and how hard a person will try to change themselves in order to fit in. Remember, there is a whole branch of business and marketing that thrives by trying to convince us what we should be, and how we should look.
From a business perspective, by advertising what you actually do, and by offering the product you want to offer… You are actually going to care about each and every customer. They are not just buying your product, they are buying you. By doing this as a business, the relationship formed will be strong right off the bat, as the customer doesn’t have to work to see what you are really offering. The bond can only grow as they realize you are what you say you are, and that you really do care. This leads to long term customers, happy customers, and word of mouth advertising.
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